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Topic Title: my companion lighter knob
Created on April 24, 2008 at 12:29 AM

Kary

my companion lighter knob will not stay pushed in and just spins freely. do i need a replacement and if so where can i get one?

CookerD

Kary,

You need a new "regulator". Order it under "parts/warranty" on this web-site or if your grill is less than 1 year old, Holland will probably send you a new one at N/C if you call them.


the demonstrator

YOUR REGULATOR IS FREE TO MOVE.IT IS NOT MADE TO FIT TIGHT

Bubba

The regulator itself is a "slip fit" connection which means it is loose but safe in its function. If the black temp setting knob is defective, the whole thing needs to be replaced. Call the Holland tech Dept 8am 5pm m-th until 4pm on Friday to get it replaced. If its less than 1 year old there will be no shipping charges.