The Pinnacle grill (BH726AG10) has had awesome early success since we introduced it late last year. Customers love the large size and are buying it. To make sure that your customers get the most out of their cooking experience with the Pinnacle, there is one very important step they must take--make sure it is perfectly level. First, follow the instructions and make sure you use the provided washers when installing the caster wheels. Because most decks are sloped slightly for rain run-off, you must make sure The Pinnacle is as level as possible--both side-to-side and front-to-back. And, because The Pinnacle is so big, if it is slightly unlevel, it can cause the grill not to heat as evenly as it should. Simply place a small level "between the stax" to check for levelness. Use a wood shim, or sturdy piece of cardboard to shim under the wheels until it's level. Doing this when the grill is first placed on the deck will save headaches later.